Every Internet user has access to all online services of Hellenic Taxi. The usage of all informational services is carried out by users anonymously. The user is not identified while using the site, and his personal data is not available for any online services.
While using the site, only the user’s identification (cookie files) is being used in order to track information about characteristics of using website pages, including server by means of which user visits the site, and also the name of browser (Google Chrome, Internet Explorer etc.). We also need to know how the user has learnt about the Hellenic Taxi website. Indicated data doesn’t identify the user, it only helps us to define marketing policy and improve the offered information product. The collection of personal data is not carried out.
When user books a trip or leaves a request on Hellenic Taxi, we need to gather some information about him, including his full name, email address, phone number etc. This way we can get in touch with a person who sent the request.
We only gather the data that is required in order to perform the obligations arising from the agreement concluded between us. One of our employees may call you in order to go over the details of transfer or inform you about possible changes; we may send you an email containing all the information about your booking, along with the payment confirmation and transfer voucher.
Your flight number, the expected arrival time of your train or ship are also essential for us to receive timely any information about possible changes in the arrival time. In addition, we need information about the pickup place, as well and the final destination address.
As for the online transactions, all the operations that involve using your banking card are carried out through the highly secure payment page. We do not control the money transfer operations and neither can we see or keep any of your banking card data. In case of a booking through the site having partnership agreement with Hellenic Taxi, our partner has an access to your personal data provided during the booking, but doesn’t have an access to payment transactions or banking card data.
For the purpose of quality execution of the order, we can transfer the information specified while booking to partner companies (carrier), as well as to other companies participating in the provision of the service. Any of your personal data is transmitted solely for the purpose of quality transfer organization.
When booking transport through Hellenic Taxi service, you can agree to the transfer of personal data to partners outside the Greece in case you are planning to travel outside the country. If the order requires, we can also transfer the necessary information to a transport company that are not located in Greece.
When proceeding a request for the selection of transfer, we may ask for your personal data (for example, an email address), in order to send you our proposals.
Subsequently, when a user of our service becomes a client of the company, we can use the personal data provided during the booking for communication, as well as for sending offers of new services. These can be newsletters with promotions and our best deals. Before including you in mailing lists, the system asks for your permission to send information about the company’s services and promotions that might interest you in the future.
All of the emails are sent directly by our company. The data contained in the letter is indicated in a format that reflects the essence of the message (HTML, graphics, etc.). In addition, the personal data provided during the booking can be used to evaluate the level and quality of the services we provide. In this case, we arrange surveys in order to get feedback and improve the quality of our service. We guarantee that the information you provide during surveys will not be passed on to third parties without your consent.
For the purposes of the constant improvement of the provided services, we keep a history of your bookings.
All the data you specify is stored in our customer base. If you no longer wish to receive information about promotions and new offers of our company, you can unsubscribe from the newsletter at any time by sending us a relevant e-mail to firstname.lastname@example.org. In this case, you will no longer receive messages about the services and related transportations required to provide these services.
If the information you provide is not correct, or you want your data to be deleted from the system, you need to let us know via email sent to email@example.com, after which we will make your personal data completely anonymous.
What is cookie?
Cookies are files that are downloaded to your device from web pages. This is an important tool using in finding and providing various kinds of services in the information community. By giving your consent, you allow us to use some of the information about the browsing history and conversion in order to analyze this data and offer you the most appropriate services and information.
Types of cookie files
Today, there are two main types of cookies. The choice of a particular type depends on who controls the domain that sends the cookies and collects the data:
Primary cookies: the particular file type is sent to the user’s device through a computer or domain and is controlled by the publisher providing the requested service.
Third-party cookies: the particular file type is sent to the user’s device through a computer or domain that is not managed by the publisher, but by a trusted organization. Using the data provided by cookies, it analyzes the information.
In case of the primary cookie files, when the obtained information is analyzed by third parties, these files are not considered first-party cookies.
There is another classification based on the time during which files are stored in the user’s browser.
Session cookies are files retained the moment user accesses a site. As a rule, such files are only important when offering services, i.e. considering a specific request. For example, it may be a list of purchased products.
Persistent cookies: all data can be obtained within a specified period of time, which is determined by the party responsible for the cookies. The time range is not limited and can diverse from several minutes to several years.
In addition, there is a more extensive cookie classification based on the purposes for which cookie data is processed:
Cookies for setting: a user gets access to services with certain characteristics, the criteria of which are initially determined based on the language, type of browser, region from which the request is made, etc.
Technical cookies provide user with an opportunity to view a page, application, or platform using various options. For example, there is an possibility to monitor traffic, read session data, access various sections, pages, view the nature of request processing, request forms and records of some orders, processing registration forms for various events, etc., as well as track the number of watched videos and reposts in social networks.
Advertising cookies: This type is used in order to manage the advertising space of the site in the most effective way.
Behavioral and promotional cookies: this type of files stores data on user behavior on a website, analyzing views and links to various pages. It helps to create a user-friendly interface and to place a high quality advertisement.
Cookies for analysis: using this type of cookie, the analyzer can monitor the actions and behavior of the person using the site. However, this is only possible when the corresponding permission is enabled. Information of this type is required in order to determine the level of activity on the website, in the application or on the platform, as well as for new users’ profiles. This is required for the constant improvement of the site based on the analysis of the collected data.
External social network cookies: this type is used in order to enable website visitors to get information via social networks (YouTube, Facebook, LinkedIn, etc.) Files are created exclusively for these social networks.
Deleting and deactivating cookies
It is your decision whether to allow, block or delete cookies that are installed on your device in order to search and view information on the site. When disabling cookies, some services available on the site may not work. Depending on the browser, there are different ways to deactivate cookies, but in most cases you can find this option is in the “Settings” or “Options” section. You can also open your browser’s help information at any time and see the corresponding instructions.
In accordance with the information above, you can do the following:
– Close notification window: it will no longer be displayed on this page.
– Make changes to the settings: see Section “Deleting and deactivating cookies”.